Cancellation & Refund Policy
We understand that plans can change. Our cancellation and refund policy ensures fairness for both our valued travelers and our service providers.
1. General Terms
All cancellations must be received in writing via email on our registered email address.
The date of receipt of the cancellation request will be considered for calculating applicable charges.
Booking advances, visa fees, travel insurance, service charges, and payment gateway/convenience fees are non-refundable.
Refunds, if applicable, will be issued in the same form as received from suppliers. Where suppliers provide a credit note/voucher, the same will be passed to the client. Cash refunds will be processed only when we receive cash back from suppliers.
Refunds (if any) will be processed within 30 working days after supplier settlement, not from the date of cancellation request.
2. Short-Haul Destinations
(e.g., UAE, Singapore, Thailand, Malaysia, Vietnam, etc.)
45 days or more before departure: 80% refund of package cost (excluding non-refundable components).
30–44 days before departure: 50% refund of package cost.
15–29 days before departure: 25% refund of package cost.
Less than 15 days before departure: No refund.
3. Long-Haul & Group Tours
(e.g., Europe, USA, Australia, New Zealand, South Africa, etc.)
60 days or more before departure: 70% refund of package cost (excluding non-refundable components).
45–59 days before departure: 50% refund of package cost.
30–44 days before departure: 25% refund of package cost.
Less than 30 days before departure: No refund.
4. Flight, Visa, and Third-Party Services
Airline tickets, once issued, are subject to the airline’s cancellation policy.
Visa fees are non-refundable, even if the visa is denied.
Any non-refundable hotel, activity, or service booked at the client’s request will be fully chargeable.
5. GST & Tax Treatment
If a tax invoice has been issued, cancellations will be adjusted through a GST credit note within statutory timelines (up to 30 November of the following financial year or filing of the annual return, whichever is earlier).
If this statutory deadline has passed, only a commercial credit note can be issued, and in such cases the GST portion may not be refundable.
6. TCS (Overseas Tour Packages Only)
For overseas tour program packages, TCS under Section 206C(1G) will be collected as per law.
Once deposited with the Government, TCS cannot be refunded by Dreamland Vacations LLP. Clients may claim credit/refund in their income tax return. Form 27D will be issued by us for this purpose.
7. Date Changes & Amendments
Date changes are treated as cancellations and will attract the applicable cancellation charges.
Any amendment will be subject to availability and additional costs.
8. No-Show Policy
In case of no-show at the airport or tour start point, 100% of the package cost will be forfeited.
9. Force Majeure
In situations beyond our control (e.g., natural disasters, political unrest, pandemics), we will assist in rebooking where possible, but refunds will be strictly as per supplier policies.