Delivery and Shipping Policy
How and when you receive your booking documents.
Effective from 1 November 2026. Dreamland Vacations LLP.
Dreamland Vacations LLP sells travel services: holiday packages, hotel stays, transfers, sightseeing and related travel arrangements. We do not sell or ship physical goods. This policy explains how and when your travel documents are delivered.
1. What we deliver
- Booking confirmation and payment receipt
- Invoice (with GST and TCS details where applicable)
- Hotel, transfer and sightseeing vouchers, day-wise itinerary and local contact numbers
- E-tickets for flights, trains, ferries or cruises if you booked them with us
2. How we deliver
All documents are sent electronically to the email address and WhatsApp number given at booking, and booked travellers can also view them in our online customer portal where available. No physical delivery or shipping charges apply.
3. When we deliver
- Booking confirmation and receipt: usually the same day, and within 1 working day of receiving your payment.
- Vouchers and final travel documents: after full payment, usually 7 to 10 days before travel, and within 2 working days of full payment for bookings made close to travel.
- E-tickets: within 1 working day of ticket issue.
If you have not received a document by these times, please check your spam folder and then contact us.
4. Service delivery
The travel services themselves are delivered at the destination on your travel dates, as shown in your itinerary and vouchers.
5. Contact
Dreamland Vacations LLP
Office 2707, Indiabulls ONE09, Sector 109, Dwarka Expressway, Gurugram, Haryana 122017, India
Phone / WhatsApp: +91 93113 71431
Email: info@dreamlandvacations.com
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