Terms and Conditions

These terms apply to all enquiries, quotations and bookings made with Dreamland Vacations LLP ("Dreamland Vacations", "we", "us") through dreamlandvacations.com, by phone, WhatsApp, email or at our office. By paying an advance or booking amount, you accept these terms on behalf of everyone named in the booking.

Package-specific terms come first. Each package page, quotation and booking confirmation may contain its own payment, cancellation and travel terms (for example for Europe group tours, Russia tours or resort stays). Where they differ from these general terms, the package-specific terms apply.

1. Our role

We are a travel agency and tour organiser. We arrange services provided by independent suppliers such as hotels, resorts, transport and ferry operators, airlines, cruise lines, guides, attractions and local ground handlers. Each supplier's own terms and conditions also apply to its services.

2. Quotations, prices and availability

• Quotations are subject to availability until the booking is confirmed. Hotel, flight and international prices change often, especially for peak dates.
• Prices on our website are "from" prices per person on twin sharing unless stated otherwise. The final price for your dates, travellers and rooms is shown before you pay.
• Unless the package says otherwise, GST is charged as applicable, and TCS is collected on overseas tour packages as required by Indian tax law. TCS is credited against your PAN and can be claimed in your income tax return.
• International packages may be priced in a foreign currency. Where the package says so, the final rupee amount is fixed at the exchange rate on the date of full payment.
• Flights, visas, travel insurance, meals and activities are included only if listed under inclusions.
• Peak-season supplements and compulsory Christmas and New Year gala dinners charged by hotels are payable where applicable.

3. Booking and payment

• A booking is confirmed only when we receive the required payment and send you a written confirmation.
• The deposit or booking amount and the balance due date are shown on each package and on your booking confirmation. Typically a part payment confirms the booking and the balance is due 30 days before travel; bookings made within 30 days of travel are paid in full. Some packages require full payment at booking.
• If the balance is not received by the due date, we may treat the booking as cancelled by you, and cancellation charges apply.
• Payments can be made online through our payment partners, by bank transfer or UPI. Payment gateway charges, where shown, are not refundable.
• Vouchers and final travel documents are issued after full payment.

4. Your responsibilities

• Check that names (exactly as on passports), dates and travel details are correct before payment. Name changes may be charged or may not be possible.
• Carry valid passports (at least 6 months' validity for most international trips), visas, permits and identity documents. Visa approval and entry are decided by the authorities; we are not responsible if a visa or entry is refused.
• Reach airports, stations, jetties and meeting points on time. Missed services because of late arrival are not refundable.
• Follow local laws, hotel rules and the instructions of guides and tour managers.
• We strongly recommend travel insurance covering medical costs, cancellation and baggage.

5. Changes

• By you: changes after confirmation depend on supplier availability and may involve extra charges. Reducing travellers or shortening a trip may be treated as a part cancellation.
• By us or suppliers: itineraries, hotels (to a similar category), sightseeing order and timings may change because of weather, sea conditions, traffic, local events, operational reasons or supplier changes. We will inform you as early as possible and offer the best available alternative.

6. Cancellations and refunds

Cancellation charges and refunds are explained in our Cancellation and Refund Policy and on each package.

7. Limitation of liability

We take care in choosing suppliers but we do not own or operate them. We are not liable for loss, injury, damage, delay or extra cost caused by suppliers, airlines, government action, strikes, weather, natural events, epidemics, war or other circumstances beyond our control. Where we are found liable, our liability is limited to the amount you paid us for the affected service, except where the law does not allow this limit.

8. Complaints

If something is not right during your trip, please tell us immediately on WhatsApp or phone so that we can try to fix it on the spot. Complaints after the trip should be sent in writing to info@dreamlandvacations.com within 15 days of your return.

9. Website content

We try to keep our website accurate, but descriptions, photos and prices are for guidance and may change. Some images are AI-generated or digitally enhanced for illustration. The price and details on your booking confirmation apply.

10. Governing law

These terms are governed by the laws of India. Courts in Gurugram, Haryana have exclusive jurisdiction.

11. Contact

Dreamland Vacations LLP
Office 2707, Indiabulls ONE09, Sector 109, Dwarka Expressway, Gurugram, Haryana 122017, India
Phone / WhatsApp: +91 93113 71431
Email: info@dreamlandvacations.com

---

Other policies: Privacy Policy · Cancellation and Refund Policy · Delivery and Shipping Policy · Contact Us