Cancellation and Refund Policy
How to cancel a booking, what it costs and when refunds are paid.
Effective from 1 November 2026. Dreamland Vacations LLP.
This policy explains how cancellations and refunds work for bookings with Dreamland Vacations LLP. The cancellation terms shown on your package page, quotation or booking confirmation apply to your booking. Where a package has no specific terms, the general charges below apply.
1. How to cancel
Send your cancellation request in writing to info@dreamlandvacations.com or on WhatsApp at +91 93113 71431, quoting your booking reference. The cancellation date is the date we receive your written request (on a working day).
2. General cancellation charges (land packages)
Unless your package or confirmation states otherwise, the following charges apply to the total confirmed land package price:
| When you cancel | Cancellation charge |
|---|---|
| 30 days or more before travel | 25% |
| 16 to 29 days before travel | 50% |
| 15 days or less before travel, or no-show | 100% |
3. Packages with their own terms
- Europe group tours: the booking amount per person is non-refundable, and stricter charges apply closer to departure as shown on the tour page.
- International resort and hotel packages (for example the Maldives, Bali, Dubai): charges follow the resort's and local supplier's rules for your dates. Christmas, New Year and peak-season stays are often non-refundable.
- Packages marked non-refundable (for example our Russia tours) cannot be cancelled for a refund once booked.
- Flights, cruises, trains and ferries follow the airline's, cruise line's or operator's fare rules.
- Always non-refundable once processed: visa fees, travel insurance premiums, non-refundable attraction tickets and permits, and payment gateway charges.
4. Cancellation by us
If we have to cancel a confirmed booking for reasons within our control, you can choose an alternative of similar value or a full refund of the amount paid to us. If services are cancelled because of reasons beyond our control (such as weather, natural events, government orders, strikes or supplier closures), we will pass on any refund or credit we receive from suppliers, less non-recoverable costs.
5. Unused services
No refund is given for services not used once the trip has started (for example missed sightseeing, meals or transfers, or leaving early), unless the supplier refunds us.
6. Refund process and timelines
- Refunds are paid to the original payment method, or to your bank account by transfer if the original method cannot be used.
- We initiate refunds within 7 working days of confirming the cancellation. Where the refund depends on a supplier, we initiate it within 7 working days of receiving the supplier's refund.
- After we initiate a refund, banks and card issuers usually take 5 to 10 working days to credit your account.
- Refunds of foreign-currency packages are calculated at the rupee amount you paid, less charges. Taxes such as TCS are adjusted or refunded as permitted by law.
7. Contact
Dreamland Vacations LLP
Office 2707, Indiabulls ONE09, Sector 109, Dwarka Expressway, Gurugram, Haryana 122017, India
Phone / WhatsApp: +91 93113 71431
Email: info@dreamlandvacations.com
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