The package is subject to the availability of hotels, transfers, boats, tours and activities at the time of confirmation.
No hotel rooms or services are blocked solely by issuing a quotation. Availability and prices may change until the required booking payment has been received and services are reconfirmed.
The final package price will depend on travel dates, number and ages of guests, hotel category, room configuration, transport requirements and prevailing supplier rates.
Hotel check-in and check-out times will follow each hotel’s policy. Early check-in and late check-out are subject to availability and additional charges.
Extra beds, child beds and cots must be requested in advance and remain subject to hotel confirmation.
Private services apply only to transfers and tours specifically described as private. The Nusa Penida excursion operates on a shared or SIC basis.
Days described as being at leisure do not include transportation, sightseeing, activities or meals other than hotel breakfast.
Tour order and timings may be adjusted locally for operational reasons without reducing the confirmed inclusions.
Water sports and island excursions are subject to weather, sea conditions, local authority instructions and operator safety assessments.
Participation in water sports may be subject to age, weight, health and safety restrictions.
Nusa Penida has uneven terrain, steep paths and basic infrastructure in some areas. Guests with mobility limitations should confirm the excursion’s suitability before booking.
Travel times in Bali and Nusa Penida can vary because of traffic, weather, sea conditions and local congestion.
Valid passport details and other guest information may be required within stipulated deadlines.
Guests are responsible for ensuring that their passports, visas, insurance and other travel documents meet applicable requirements.
Changes requested after confirmation will be subject to availability, revised rates and applicable amendment charges.
GST, TCS, remittance expenses and statutory charges will be applied according to the rules in force on the invoice or payment date.
Cancellation charges will follow the policies of the confirmed hotels, transfer providers, boat operators and activity providers.
Some services may become non-refundable immediately after confirmation.
Higher or complete cancellation charges may apply during peak periods, special events, public holidays and close to departure.
The exact cancellation schedule will be provided with the final quotation or booking confirmation.
No refund will be available for no-shows, unused accommodation, missed transfers, missed tours or voluntarily unused services.
No refund can be guaranteed when an excursion or activity is affected by weather or sea conditions. Any refund, rescheduling or alternative arrangement will depend on the operator’s policy.
Approved refunds will be processed only after the corresponding amount has been received from the supplier.
Visa fees, insurance premiums, planning fees, bank charges, payment-gateway charges, remittance expenses and applicable taxes may be non-refundable.
Any airfare included later will be governed by the relevant airline’s fare and cancellation rules.