The package is subject to the availability of hotels, transfers, fast boats, tours and activities at the time of confirmation.
No rooms or services are blocked solely by issuing a quotation. Availability and prices may change until the required payment has been received and services are reconfirmed.
The final price will depend on travel dates, guest numbers and ages, hotel category, room configuration, transport requirements and prevailing supplier rates.
Hotel check-in and check-out times will follow each hotel’s policy. Early check-in and late check-out are subject to availability and additional charges.
Extra beds, child beds and cots must be requested in advance and remain subject to hotel confirmation.
Private services apply only where specifically described. Fast boats, Cidomo transfers and the Nusa Penida excursion operate on a shared basis.
Fast-boat operators may change the scheduled departure time, harbour, vessel or route for operational, weather or safety reasons.
Guests must report at the designated pickup point or harbour at the advised time. A missed boat or transfer may require a new booking at the guest’s expense.
Sea journeys may be unsuitable for guests with certain medical conditions, mobility limitations, pregnancy or sensitivity to motion. Suitability should be discussed before booking.
Water sports, fast boats and island excursions are subject to weather, sea conditions, local authority instructions and operator safety assessments.
Participation in water sports may be subject to age, weight, health and safety restrictions.
Nusa Penida has uneven terrain, steep paths and basic infrastructure in some areas. Guests with mobility limitations should confirm suitability before booking.
The order of tours and transfers may be adjusted locally for operational reasons without reducing confirmed inclusions.
Valid passport details and other guest information may be required within stipulated deadlines.
Guests are responsible for ensuring that their passports, visas, insurance and travel documents meet applicable requirements.
Changes requested after confirmation will be subject to availability, revised rates and applicable amendment charges.
GST, TCS, remittance expenses and statutory charges will be applied according to the rules in force on the invoice or payment date.
Cancellation charges will follow the policies of the confirmed hotels, transfer providers, fast-boat operators and activity providers.
Fast-boat tickets and certain island services may become non-refundable immediately after confirmation.
Higher or complete cancellation charges may apply during peak periods, public holidays, special events and close to departure.
The exact cancellation schedule will be provided with the final quotation or booking confirmation.
No refund will be available for no-shows, unused accommodation, missed boats, missed transfers, missed tours or voluntarily unused services.
No refund can be guaranteed when a fast boat, excursion or activity is affected by weather or sea conditions. Any refund, rescheduling or alternative arrangement will depend on the operator’s policy.
Additional accommodation or transportation required because of disrupted sea services is not included unless approved by the relevant supplier.
Approved refunds will be processed only after the corresponding amount has been received from the supplier.
Visa fees, insurance premiums, planning fees, bank charges, payment-gateway charges, remittance expenses and applicable taxes may be non-refundable.
Any airfare included later will be governed by the relevant airline’s fare and cancellation rules.