The package is subject to the availability of hotels, transfers, ferries, tours and activities at the time of confirmation.
No hotel rooms or services are blocked solely by issuing a quotation. Availability and prices may change until the required booking payment has been received and services are reconfirmed.
The final package price will depend on the travel dates, number and ages of guests, hotel category, room configuration, transport requirements and prevailing supplier rates.
Hotel check-in and check-out times will follow the individual hotel’s policy. Early check-in and late check-out are subject to availability and may involve an additional charge.
The standard bedding provided by hotels depends on the confirmed room category. Extra beds, child beds or cots must be requested in advance and remain subject to hotel confirmation.
Private services apply only to the transfers and tours specifically described as private. The Nusa Penida excursion operates on a shared or SIC basis.
The order of tours may be changed locally for operational reasons without reducing the confirmed inclusions.
Water sports and island excursions are subject to weather, sea conditions, local authority instructions and the operator’s safety assessment.
Participation in water sports may be subject to age, weight, health and safety restrictions imposed by the local operator.
Nusa Penida has uneven terrain, steep paths and basic infrastructure in some areas. Guests with mobility limitations should discuss suitability before booking.
Travel times in Bali and Nusa Penida can vary considerably because of traffic, weather, sea conditions and local congestion.
Valid passport details and other guest information may be required within the stipulated deadline for hotel, transfer, ferry and activity reservations.
Guests are responsible for ensuring that their passports, visas, insurance and other travel documents meet the applicable requirements.
Any change requested after confirmation will be subject to availability, revised rates and applicable amendment charges.
Applicable GST, TCS, remittance expenses and other statutory charges will be added or collected according to the rules in force on the invoice or payment date.
Cancellation charges will be determined by the policies of the confirmed hotels, transfer companies, ferry operators and activity providers.
Some services may become non-refundable immediately after confirmation.
Higher or complete cancellation charges may apply during peak periods, special events, public holidays and close to the travel date.
The exact cancellation schedule applicable to the selected hotels and travel dates will be provided with the final quotation or booking confirmation.
No refund will be available for no-shows, unused accommodation, missed transfers, missed tours or voluntarily unused services.
No refund can be guaranteed for an excursion or activity affected by weather or sea conditions. Any refund or alternative arrangement will depend on the local operator’s policy.
If a refund is approved, it will be processed only after the corresponding amount has been received from the supplier.
Visa fees, insurance premiums, planning fees, bank charges, payment-gateway charges, remittance expenses and applicable taxes may be non-refundable.
Any airfare included later will be governed by the relevant airline’s fare and cancellation rules.